We wanted to take the time to ask our clients what they think of us. For our first 11 years in business, we were confident we did good work, but wanted to poll clients throughout South Dakota, North Dakota, and Montana, and know if they had a similar view about our payroll services, timekeeping application, and human resources solutions.
So, in the fall of 2018, we conducted our first annual customer survey. We couldn’t be more pleased with what our clients had to say.
Here are the results:
For the question as to likelihood to recommend Paystubz to a friend/colleague:
76% said absolutely
23% said very likely
1% said maybe
When we asked how satisfied those clients were with our payroll and other services:
95% said very satisfied
4% said somewhat satisfied
1% said neither satisfied or dissatisfied
Through an industry-standard calculation, this equates to a 98.8% customer satisfaction rating.
When we asked how well the Kronos Workforce Ready application(s) we deliver met
45% said extremely well
50% said very well
5% said somewhat well
Thankfully, our expectations were exceeded (as were our clients’ expectations), but we’re not stopping there!
In 2019, we will be working harder to improve those scores. We plan to work back through the data received and address the areas our clients said they need additional products or services in.
Stay tuned for several expansions of our offerings and services including Work Opportunity Tax Credits, Background Checks, and more.