Satisfying Great Plains Payroll Clients 101

Paystubz 1st Annual Customer Survey Results

Jan 3, 2019 9:00:00 AM

We wanted to take the time to ask our clients what they think of us. For our first 11 years in business, we were confident we did good work, but wanted to poll clients throughout South Dakota, North Dakota, and Montana, and know if they had a similar view about our payroll services, timekeeping application, and human resources solutions.

So, in the fall of 2018, we conducted our first annual customer survey. We couldn’t be more pleased with what our clients had to say.

Here are the results:

For the question as to likelihood to recommend Paystubz to a friend/colleague:

76% said absolutely
23% said very likely
1% said maybe

Great Plains Payroll - Customer Satisfaction RatingWhen we asked how satisfied those clients were with our payroll and other services:

95% said very satisfied
4% said somewhat satisfied
1% said neither satisfied or dissatisfied

Through an industry-standard calculation, this equates to a 98.8% customer satisfaction rating. 

When we asked how well the Kronos Workforce Ready application(s) we deliver met
their needs:

45% said extremely well
50% said very well
5% said somewhat well

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Thankfully, our expectations were exceeded (as were our clients’ expectations), but we’re not stopping there!

In 2019, we will be working harder to improve those scores. We plan to work back through the data received and address the areas our clients said they need additional products or services in.

Stay tuned for several expansions of our offerings and services including Work Opportunity Tax Credits, Background Checks, and more.

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David Hanna

Written by David Hanna

David Hanna graduated with an undergraduate degree in Business Administration/Major in Accounting and his Masters in Business Administration from the University of South Dakota. He spent 10 years in public accounting as a CPA doing various income tax work and business valuations including related expert witness services in shareholder litigation. He spent 3 years as CEO of a hotel management company with over 350 employees. He has been the owner/managing member of Paystubz since 2007 – see more at www.paystubz.com – or call him at: 605-721-2480

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